Bi-Monthly Lunch-N-Learn · Virtual Only
- Third Thursday of every other month, beginning February 2026
- 12:30–1:15 pm CT each session
- Unlimited number of participants per facility
Program Fee
| RWHC Members & Affiliate Members | Non-RWHC Members |
|---|---|
| $2,400 per facility* | $2,900 per facility* |
*Each hospital and its hospital-owned clinics are defined as one facility. Each independently-owned clinic is defined as one facility.
Fee includes access to the bi-monthly, virtual/live sessions and recordings, plus associated program materials. Access to all 6 recordings and materials will be available through June 2027. Fee will be invoiced to the facility and is non-refundable.
Register Here – 2026 Facility Registration
Don’t miss your chance to join our live sessions! Join by February 2nd! (Access to all of the year’s recordings will be available if registering after the deadline.)
Target Audience
All healthcare-related employees in any role across the facility.
Program Description
Effective interactions play an integral part to the achievement of patient experiences and coworker relationships. Every employee contributes to that success both directly and indirectly. Enhancing interaction skills such as communication, conflict resolution, trust, service, confidentiality, and respect can go a long way towards not only elevating patient satisfaction, but also employee retention and engagement efforts.
The challenge is…how can hospital organizations affordably train frontline staff in these skills, given the variety of shifts and demands of the work their service requires? We have a solution! Based on the input of the members from the RWHC Human Resource Roundtable, our Education Team has created a flexible way to deliver upon the request to meet these needs for all employees.
How It Works
- Each subscription allows a hospital organization access to all 6 sessions, their recordings, and materials.
- Two weeks before each session, the facility’s identified superuser will be sent the link for virtual participation, including related materials (handouts and/or facilitator guides) for use during live sessions and breakouts.
- Each organization can choose how they wish to communicate the virtual lunch-n-learn sessions, the method by which they utilize the link, and how they want to encourage participation among staff.
- Facilities can choose who to include and how to broadcast the sessions through several means:
- In one centralized location for a large group with a facilitator
- Individually by sharing the link and materials broadly throughout the facility
- As small groups or departments by sharing the link and materials with department managers
- For those unable to participate in the live sessions, recordings of the lunch-n-learns and the materials will be available for the superuser to access via their individualized RWHC portal. The superuser can then copy and share the recording link and materials freely across the facility as needed. The links can be posted to organizational intranet sites if desired for easy access.
- The growing list of recordings and materials will be available within two weeks following a live session.
- Access to recordings and materials will continue through June 2027, at which point the links will expire, allowing up to 6 months beyond the final session for organizations to use the training and materials.
- Each year, a fresh series of training topics will be made available.
- Appreciate the good that can come from disagreement
- Learn 6 steps for disagreeing productively
- Reflect on a recent disagreement & consider how it could have been handled more productively
- Bring fun back to the workplace by understanding why joy and playfulness matter
- Explore how laughter and levity can be tools that create healthier, happier work cultures
- Provide context to the term “Professionalism”
- Understand why professionalism matters in healthcare
- Explore 9 elements of professionalism
- Recognize the importance of learning to respond vs. react when receiving feedback that you don’t agree with
- Utilize the “SHIELD” acronym to help yourself navigate the fight or flight response
- Define “Waste” as anything that does not bring value to the customer/patient and the destroyer of quality and patient satisfaction
- Identify what is waste
- Create teams of “Detectives” to eliminate waste in our departments
- Prioritize tasks effectively using the Eisenhower Matrix
- Match demanding tasks with peak energy/performance hours
- Use planning tools to allocate time slots for tasks and meetings
We are open to feedback regarding future topics. Feel free to share your thoughts and suggestions!
Instructors
Corrie Searles, MPT, Leadership Development Educator, Manager
Erin Smital, BS, RN, Nursing Professional Development Educator, Nurse Residency Coordinator & Lean Residency Coordinator
Sarah Ewers, BSN, RN, Nursing Clinical Development Educator
Visit the RWHC Leadership Series page to view all our class offerings.