Program Details
- Dates: Tuesdays, January 12 & 19, 2027
9:00 am – 12:00 pm CT both days · Virtual - Location: Virtual
- Registration deadline: December 22. Missed the deadline? Email cballweg@rwhc.com to ask whether spots remain.
- Fee: RWHC Member & Affiliate Member: $240 per person. Non-RWHC Member: $290 per person. Fee includes associated program materials.
- Continuing education: 0.6 CEUs. RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education and Training (WISHET).
Target Audience
Healthcare supervisors and managers, both experienced and new in their role, or any healthcare-related worker.
Program Description
Research suggests that one in every eleven interactions involves an element of conflict. Imagine how many interactions you have in a day and how often conflict shows up. Yes, most of those conflict moments don’t require formal conversations to resolve, but some do. In those situations, you may be like most people and struggle to step into the difficult conversations with confidence.
This interactive workshop will offer the necessary insight to understand what’s behind conflict and equip participants with knowledge of how to hold difficult conversations, entering the dialogue with a healthy and assertive state of mind towards effective resolution. It will also explore strategies for responding to difficult or defensive reactions.
Participants Will Learn To
- Review what’s behind the makings of a difficult conversation
- Sort through the emotional response to explore a more objective approach
- Practice resolution of your own difficult conversation
- Develop strategies for managing challenging behaviors during conflict conversations
Consider Taking This Workshop If These Are Mostly True for You
- You avoid conflict altogether whenever possible
- You are often intimidated or hesitant to step into difficult conversations you know you need to have
- You know you should resolve conflicts directly with those you have differences with…you just don’t know how
- You haven’t had a lot of success when you’ve tried to resolve conflict with others
- You continue having the same conflicts over and over despite your best efforts to resolve them
- You know the basics of conflict resolution but you don’t know how to respond if the other person becomes defensive or shuts down in the midst of that effort
Instructor
Corrie Searles, MPT, Leadership Development Educator, Manager
Visit the RWHC Leadership Series to view all our class offerings. Along with the workshops, these topics are available for On-Site Training.