Skip Navigation
Meetings
Client & Member Login
All-Employee Programs

Wait! There’s More! Customer Service Delivered with Excellence – Chapter 2

Delivering excellent customer service skills day after day in today’s environment can be draining. Join this workshop to recharge your service battery and polish your delivery skills. Explore routine practices that can…

Program Details

  • Dates: Thursday, November 12, 2026
    9:00 am – 12:00 pm CT · Virtual
  • Location: Virtual
  • Registration deadline: October 22. Missed the deadline? Email cballweg@rwhc.com to ask whether spots remain.
  • Fee: RWHC Member & Affiliate Member: $180 per person. Non-RWHC Member: $220 per person. Fee includes program materials.
  • Continuing education: 0.3 CEUs. RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education and Training (WISHET).
Please Note: We request that you participate from your own computer and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.

Registration for this session is closed.

Target Audience

Any healthcare-related worker.

Program Description

Delivering excellent customer service skills day after day in today’s environment can be draining. Join this workshop to recharge your service battery and polish your delivery skills. Explore routine practices that can keep patient, family, and coworker service concerns at bay and satisfaction at its highest. Also hone your skills in responding when, despite all your best efforts, customers get heated. Lastly, recognize the need for a support network to keep the drive towards service at its peak on those tough days. This class is for anyone who interacts with others in the course of their day.

Participants Will Learn To

  • Apply the RATER Factors for delivering good customer service
  • Practice techniques to meaningfully connect (the FEEL before the FIX)
  • Explore 2 ways to engage customers when attempting to FIX a concern
  • Identify support within our network for self-care

Consider Taking This Workshop If These Are Mostly True for You

  • Your role requires routine interaction with patients, family members, or coworkers
  • You are committed to delivering outstanding service each day
  • You’re feeling a bit burnt out – serving others is tough. You need a recharge
  • You’re looking for a couple of new approaches in serving others well
  • You had so much fun in our other customer service and service recovery workshops, you can’t wait to come back for more!

Instructor

Corrie Searles, MPT, Leadership Development Educator, Manager

Visit the RWHC Leadership Series to view all our class offerings. Along with the workshops, these topics are available for On-Site Training.

Instructor
Corrie Searles
MPT, Leadership Development Educator, Manager
Email Now